Many small business owners still abide by the old adage, “the customer is always right.”
But Virginia’s Republican gubernatorial candidate, Winsome Earle-Sears, often took the opposite approach as the owner of a plumbing and appliance repair business: She appeared to regularly debate and argue with her customers on review websites over the course of several years.
“I warn other companies of the treatment that we received at the hands of this customer,” wrote “the owner” of Shenandoah Appliance Plumbing and Electric in response to a one-star Google review of the business.