Support FAQ

There are two ways to create a free account with NOTUS.

1. Via email address:
   
   1. Click “Sign up/Log in” at the top right.
   2. Submit your email and check for a 4-digit PIN, which expires in three minutes.
   3. Enter the PIN into the text field.
   4. Once verified, the page will refresh to show the content.
2. Via Google, Microsoft, Apple or X SSO:
   
   1. Click “Sign up/Log in” at the top right.
   2. Select your platform’s logo and log in with your existing credentials.
   3. Once authenticated, you will be redirected back to the article.

NOTUS uses one-time email authentication instead of passwords. When logging in, enter your email to receive a code, then enter that code to gain access. If the code doesn’t arrive, verify that your email address is typed correctly and check your spam folder. For further assistance, please contact our support team.

If the code doesn’t arrive, verify that your email address is typed correctly and check your spam folder. For further assistance, please contact our support team.

Email address updates are not supported at this time. To use a different email, please create a new account.

• Free registered users: Access the My Account page using the button in the upper-right corner, then choose DELETE MY ACCOUNT found at the bottom of that page.
• Paid subscribers: For details on how to cancel your subscription, please refer to the Subscription & Billing section. To delete your entire account with NOTUS, contact our support team.

To subscribe, open the My Account page by clicking the button in the top-right corner, where you will find the available options listed within the My Subscription section. Please read our full Subscription Agreement here.

To view our subscription offerings, open the My Account page by clicking the button in the top-right corner, where you will find the available options listed within the My Subscription section.

You will be charged the fee and any applicable taxes for each subscription when you initially sign up and on the first day of each renewal period (either monthly, annually or another billing cadence).

Your subscription will renew automatically unless you cancel. This means that on the day after your subscription period ends a new subscription with the same terms, duration becomes effective and your payment method is debited for the cost of the subscription and any applicable taxes. Renewal rates for introductory or special sale priced subscriptions will be the full standard subscription price as disclosed at the time of purchase.

You may cancel your subscription at any time on or before the last day before the end of your current subscription period. To cancel your subscription, click the button in the top-right corner to open the My Account page. From there, go to the My Subscriptions section and click Manage Subscriptions & Billing.

The ability to pause your subscription is currently unavailable.

Plan changes or upgrades are currently unavailable. To modify your billing, you are required to cancel your existing subscription and sign up again.

If you cancel your subscription during the subscription period you will not be refunded the fee for the subscription period then in process. If you have questions regarding refunds, please contact our support team.

If your payment is declined for any reason, your subscription will be terminated. You can review and update your payment information by clicking Manage Subscriptions & Billing on the My Account page. If you require further assistance or wish to resubscribe, please contact our support team.

You can review and update your payment information by clicking Manage Subscriptions & Billing on the My Account page.

You’ll receive invoices and billing statements directly to your inbox.

Charges may occur if your cancellation was processed after the current billing cycle already began, or because your access remains active until the end of the paid period. For inquiries regarding specific charges, please contact our support team.

Currently, we do not provide any subscription discounts unique to these specific cohorts. For any group subscription inquiries, please contact our support team.

A subscription helps strengthen independent reporting, ensures our newsroom delivers the journalism our readers rely on, and provides subscribers with access to newsletters and site content. Free registration provides access to newsletters and site content. At this time, subscriptions are optional and not required to access the site.

No, a paid subscription is not necessary for newsletters; they are complimentary for all users who have registered. You can enroll for free newsletter access here.

You can sign up for newsletters by selecting Newsletter Preferences within the My Subscriptions area on your My Account page. By creating a free account, you’ll be auto-enrolled into NOTUS’s flagship newsletters.

You can adjust your newsletters preferences by selecting Newsletter Preferences within the My Subscriptions area on your My Account page.

If you’re not receiving our newsletters, first check your spam or promotions folders to ensure they haven’t been misdirected. To prevent this, please add newsletters@notus.com to your contacts or safe sender list. You can also verify your subscription status by selecting Newsletter Preferences on your My Account page. If you still need help, please contact our support team.

You can adjust your email preferences by selecting Newsletter Preferences within the My Subscriptions area on your My Account page.

Email providers sometimes automatically filter newsletters into spam or promotions folders. To ensure they arrive in your primary inbox, please add newsletters@notusmedia.com to your contacts or safe sender list.

The delivery frequency varies based on the specific newsletter selected.